The key to any organization moving forward in their respective field is very simple. You cannot just stay where you are.
When it comes to organizational plans you need to move forward, prevent your competitors from catching up, ensure that you will not simply slow down (which can happen due to failures within your operational cycle), and find ways to continue getting ahead. One of the strongest ways of doing so in the last handful of years that reaps the greatest reward is improving IT within an organization. However, it can also be one of the costliest so it must be thought out and managed ahead of time. That’s why you need to find the right way to get IT assistance ASAP, and you need to minimize the downtime at every step of the troubleshooting process.
Full Access and Transparency: While many businesses will segment their employees into specific categories, and then will put those categories into physical or even geographical areas relative to their operational function, the fact of the matter is that IT folks shouldn’t be far away from their colleagues; they should be right on the front lines with them. The fact of the matter is that when an organization tucks a specific employee away, you not only increase groupthink, but you can also make it less convenient and more difficult to actually access that person. When you think about the need for technology troubleshooting and how often it can occur (possibly daily if not more often), it would improve many organizations’ processes to create a physical plan where they have their experts physically near their other employees.
When you can’t put all of your computer experts close to your specific people because of true geographic barriers (especially when they are in different buildings, across town, or even because they work from home) it could benefit an organization to move forward with online video conferencing. By leveraging state-of-the-art video conferencing equipment for IT by Blue Jeans, organizations of any size, shape, dynamic, and even location can essentially have their very best and most experienced staff within reach and only a click of a button away.
Minimizing Downtime: When you think about the specifics of computer-related troubleshooting, there is an absolute need to deal with someone face to face. The reason for this is that most individuals don’t have all of the jargon nor the mindset to deal with physical or software troubleshooting. You can tell someone how to knit, but chances are they won’t be able to see success because aside from not knowing the actual terminology, they don’t know the process. It’s the same way when it comes to troubleshooting whether it is related to hardware, software, communications and linking, among other possible issues. You need to see someone face to face in order to physically analyze and fix the problem.
That being said, how difficult is it for a specific technician to solve a given problem without wasting time? Your support personnel might actually spend more time on physically walking to the site of the problem, filling out papers and logs on what happened to the equipment, filling out an expense report to fix the issue, or even explaining the situation to the person affected rather than actually fixing the problem itself.
When you have this obstacle in front of you, you have to be smarter with your time. Otherwise, you are paying a person to travel, talk, and log information when you should be paying them to fix things. Expediting the process with instant video communications can truly resolve (or at least improve) this roadblock.
Cost: While the whole point of fixing technology is focused on helping people get back to work as quickly as possible and minimizing the security risks when something goes wrong with a computer or another piece of equipment, you also have to think about the costs that are associated with the project. Every single minute that your employees are focused on fixing a current problem is another minute that you are paying (or losing) money to take care of something that should have never gone wrong.
At the end of the day, a business operation is only as good as the backup plan. If something goes wrong (or rather when it does), it is imperative to have your employees trained and ready to get things back up to their top functionality and speed in a snap.
However, at the same time you should be aware that while you don’t want things to go down and be offline temporarily, these things do happen to each and every business out there. So, if you are fortunate enough to improve your operation to a point where you can respond to these problems better and more quickly than every other organization, you are getting ahead of the competition and improving your operations at the same time.
